Is creating a ICONS account necessary for purchasing?

No, a ICONS account isn't required to make a purchase; you can proceed as a guest. But having an account offers many perks, including tracking your order status. Creating an account is quick and takes less than a minute.

How can I verify that ICONS is a legitimate company?

ICONS is a genuine company with offices in Turkey, registered with the legal authorities in both countries. We are continually working to enhance our local presence to better serve our customers.

What options do I have for personalizing jewelry?

You can customize any jewelry item on our website, choosing from various metals, stone carats, and other features like inner engraving. For additional assistance, you can email us at hello@iconsjewelry.com.

Who is responsible for ICONS' jewelry designs?

Our in-house team of dedicated designers at ICONS creates each unique design.

What is the delivery time for my order, and is same-day shipping available?

Since ICONS products are customized, they must go through the production process. We strive to improve production time, and the estimated delivery date is displayed on our website. For urgent needs, contact us for expedited handling and delivery options.

Does ICONS have any physical stores?

No, ICONS operates exclusively online to provide you with the most extensive selection of options.

Can I receive a demo product before ordering?

We don't offer demo products, but our flexible return policy allows you to return an item within 30 days if it meets the return conditions.

What if the ring I ordered doesn't fit?

You can send your ring back for free resizing within 30 days of receiving it. Refer to our return policy for details.

Is engraving available for my item?
Yes, free engraving is available when placing your order.
How can I tell if the product I choose can be engraved?
If engraving is possible, the option will be visible on the product page.
What are the advantages of buying online at ICONS?

ICONS' online store offers convenience, various payment methods, customer support, competitive prices, and high-quality standards. Explore our products to discover more benefits!

Why haven't I received a confirmation email for my order?

Check your payment status and spam folder. If you still can't find the email, contact our support team at hello@iconsjewelry.com.

Can I have my delivery sent to another country?

You must order from the specific country's ICONS store due to shipping and tax regulations.

How can I determine my ring size?
The best way to find out your ring size is to order a free ring sizer on our website. A ring sizer is a plastic tool that you can wear just like a ring and find your exact size. You can order this by visiting any ring page on our website and click the "Find Your Ring Size" option. Please check our Ring Size Guide for further information.
Can I change the ring size after production but before shipping?
Unfortunately, size changes are only possible through our return process after receiving the product.
Do you offer catalogs?
No, our website provides a more extensive and customizable view of our products.
What if my order isn't processing?
Verify all required fields and contact us if the issue persists.
Do the website images accurately represent the products?
Yes, the product you receive will match the images on our website. Check the product dimensions for an accurate visualization.
Will adding engraving delay production?
No, engraving does not affect production time.
Is my credit card information stored after ordering?
No, we ensure a secure transaction and do not store your credit card details. Refer to our security policy for more information.
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