FAQ
No, a ICONS account isn't required to make a purchase; you can proceed as a guest. But having an account offers many perks, including tracking your order status. Creating an account is quick and takes less than a minute.
ICONS is a genuine company with offices in Turkey, registered with the legal authorities in both countries. We are continually working to enhance our local presence to better serve our customers.
You can customize any jewelry item on our website, choosing from various metals, stone carats, and other features like inner engraving. For additional assistance, you can email us at hello@iconsjewelry.com.
Our in-house team of dedicated designers at ICONS creates each unique design.
Since ICONS products are customized, they must go through the production process. We strive to improve production time, and the estimated delivery date is displayed on our website. For urgent needs, contact us for expedited handling and delivery options.
No, ICONS operates exclusively online to provide you with the most extensive selection of options.
We don't offer demo products, but our flexible return policy allows you to return an item within 30 days if it meets the return conditions.
You can send your ring back for free resizing within 30 days of receiving it. Refer to our return policy for details.
ICONS' online store offers convenience, various payment methods, customer support, competitive prices, and high-quality standards. Explore our products to discover more benefits!
Check your payment status and spam folder. If you still can't find the email, contact our support team at hello@iconsjewelry.com.
You must order from the specific country's ICONS store due to shipping and tax regulations.